How Vivid Services scaled induction and compliance for thousands of active users
Vivid Services is a commercial cleaning and property services company that provides services to hospitals, government facilities, educational institutions and other organisations. Established in 2007, it is now regarded as one of Australia’s leading providers across metropolitan, regional, rural and remote locations. Vivid Services is known for its efficient and reliable management of complex multi-service contracts, so it sought worker induction processes that were similarly efficient, reliable, accurate, and scaleable.
Altora has supported our growth for over 10 years. The system has evolved with us, and the ongoing training and support have made it easy to maintain compliance, even as our workforce and internal teams have changed.
The challenge
Managing long-term induction records while scaling workforce compliance
Vivid’s significant success posed a pressing challenge: how to induct its growing workforce across an ever-expanding number of client sites across Australia. The challenge was twofold: managing the number of workers and the number of client work sites. The solution needed to be flexible enough to accommodate the workforce and agile enough to scale at the same pace as Vivid’s business development.
The solution
In 2015, Vivid sought our help. We recommended our induction platform, which was then known as Ezy Inductions. Vivid signed up for a basic plan, and within six months, the system had amply demonstrated its value and flexibility. Vivid upgraded to a standard plan and then to the premium plan in 2018.
When the time came to migrate to the new Altora Online Induction System, we ensured a seamless transfer of content, with a comprehensive onboarding process for Vivid’s staff, including training and tailored administrator access.
More than a decade later, our system continues to support a structured framework including general induction, work health and safety onboarding, and fleet maintenance training. One of the keys to this success has been our platform’s ability to maintain historical records while ensuring the accuracy of current staff records.
Our support team have continued to help with handovers to new account holders and administrators, helping new staff become familiar with the system and providing extra support when needed.
The result
Accurate, scalable induction for a growing workforce
Our Online Induction System provides a structured oversight of workforce compliance while preserving detailed historical data. Automated tracking and clear administrative controls reduce manual workload and support operational consistency.
It means that after more than a decade of working together, Vivid continues to rely on our platform as a stable, adaptable solution for induction management, demonstrating the long-term value of the system, its reliability and flexibility, and its capacity to scale as required. We’re proud to have played a part in Vivid’s operational success.
Nicole Kas
Customer Success Manager
This article was written by Nicole Kas, Altora’s Customer Success Manager. Nicole has significant experience in induction program design, customer service and technical support.
This content was 100% human-created.