How Richers Transport streamlined its induction and contractor management processes
Richers Transport is a leading freight and logistics company based in Queensland, with established services throughout Australia’s Eastern Seaboard. Founded in 1935, the company is family-owned and operated, with three generations of transport industry expertise.
Richers Transport employs over 200 workers across seven sites. It maintains a fleet of more than 450 units, including prime movers, flat-top trucks, taut liners, and forklifts.
Richers Transport prioritises risk management and worker safety, with core values of value, reliability and competitive pricing.
Altora has been able to digitise our extensive induction process. Their software has created one place for employees to check for information, while also improving audit trails for business compliance.”
The Challenge
Managing compliance issues across a complex, high-risk logistics operation
With a vast service area and a significant workforce, Richers Transport faced several challenges, including:
- Managing induction paperwork to ensure accurate records across all operations
- Accommodating various training and induction requirements for diverse roles
- Tracking compliance measures, including evidence of qualifications and certifications
- Managing alerts for expiring licences and insurance
- Handling policy acknowledgements and proof of compliance
- Ensuring a consistent standard of training and induction across multiple sites.
We knew that Altora’s systems offered ideal solutions.
The Solution
Comprehensive and efficient induction and contractor management software
We recommended a two-tiered approach to resolve Richers’ challenges: our Online Induction System and Contractor Management System. These systems would capture all documentation and process management, enabling remote oversight and the ability to manage a significant volume of workers.
Our Online Induction System would allow Richers Transport to:
- Deliver role-specific digital inductions (including admin staff, drivers, workshop staff, and contractors) to build competence and boost compliance
- Use the “Acknowledgements” feature to share policy updates, safety procedures and driving standards, bolstering proof of policy communication
- Use the “Inactivate” function to ensure decisions would be based on current, reliable information
- Centralise documents for fast access, fewer delays and reduced frustration
- Automate alerts for expired induction tasks, with reminders to complete the tasks and avoid compliance gaps
- Save reports for quick data on topics including completion status, expiring tasks, and more frequent monitoring.
Our Contractor Management System would allow Richers to ensure compliance across critical key areas, for example:
- Implementing a structured and efficient contractor prequalification process for effective management
- Tracking essential insurance requirements, such as motor vehicle insurance and marine transit insurance, to protect against liability
- Managing the National Heavy Vehicle Accreditation Scheme (NHVAS) accreditation certificates for streamlined compliance and reduced legal risk
- Maintaining safety protocols, including chain-of-responsibility procedures and fatigue management plans.
We delivered implementation and ongoing support through regular system updates and comprehensive guides to maintain the latest features and security. We also provided continuous assistance and frequent reviews to ensure the systems met Richers’ needs, with quick responses to questions and issues.
The Result
A streamlined system that transformed operations company-wide
Since 2020, Richers Transport has used Altora’s software for induction and contractor management, resulting in improved efficiency, better compliance management and a significant boost to operations.
The numbers are impressive:
- More than 200 active users
- More than 80 induction courses completed each month
- More than 170 company documents read and signed by workers each month
With Altora’s automation, Richers slashed admin time, strengthened compliance, and simplified daily processes. We’re proud to have partnered with Richers Transport to help it maintain the highest compliance standards, cementing its place as a top-tier transport and logistics provider.
Get in touch to learn more about how Altora can help your organisation.
Nicole Kas
Customer Success Manager
This article was written by Nicole Kas, Altora’s Customer Success Manager. Nicole has significant experience in induction program design, customer service and technical support.
This content was 100% human-created.